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Customer support


Decoded warranty

Every DECODED product has been tested by a strict list of tests. For that reason, DECODED products which is purchased at, carries a two years warranty.  

To minimize risk, DECODED products are going through a series of test. Unfortunately there is no company in the world that could guarantee that your device is 100% protected from all damage.  

DECODED is a specialist in leather products. Leather is a unique and beautifull natural product. Throught time and usage your leather will even be more unique and more beautifull because of the changes in the colours and textures. This is not a flaw, but rather the elegance of your leather. DECODED warranty doens’t cover the change in colours and textures.

Despite great care, it is possible that your order will be damaged on the way. If you want to make use of the DECODED warranty, you can do this within two weeks. It’s important you don’t use the product and keep it in the original box. If this happens in the 2 weeks warranty, DECODED will take care of the reparation cost or a replacement for free. To use the DECODED warranty, contact us at:  



If you have a complain please let us know by sending an e-mail to Together wit you we will solve the issue.