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Customer support

HOW CAN WE HELP YOU?

Returns

Ordered the wrong product? Do you want to cancel your order?

No problem, just send an e-mail to support@decoded.nl within 14 days. DECODED will send back the instruction how to process your return. Once the order are returned in original and unused condition and packaging, we will give you a refund for the order. Any shopping cost or fees are not refundable.

 

Defects

Is your product defect?

Send an e-mail to support@decoded.nl. Please include proof of the defect.  

 

Return address
Decoded
Returns
Kolenbranderstraat 28
2984 AT Ridderkerk
The Netherlands